For Customer Service, our friendly and knowledgeable Customer Service team are available:
Monday-Friday: 8am – 8pm
Saturday: 9am – 4pm
Call 0121 620 8111 or email us at CustomerService@Beachbody.co.uk
Our Returns Policy:
We want you to be 100% satisfied or your money back! If you're not satisfied with the performance of a product or it simply was not right for you, please contact Customer Service for a Return Authorisation Number to return it within 30 days* for a full refund of the purchase price, less p&p–no questions asked. *Note: some programmes have extended periods to allow you to try a workout. This information is available at time of order.
Product Quality Guarantee:
Beachbody never refurbish returned products to sell again. You will always be guaranteed that the product you buy from us is brand-new.
When a DVD is faulty:
Despite all our quality assurance checks to ensure that our products reach you in perfect condition, occasionally things go awry and a DVD may be faulty or damaged when you open the box. Simply contact our Customer Service team and they will swap any bad discs for you.
Beachbody offers an optional Lifetime DVD Replacement policy for a small additional cost during your ordering process. LifetimeReplacement will cover the original order as well as any shipments that go out on an auto-shipment membership linked to the original order on which LifetimeReplacement was purchased. LifetimeReplacement does not cover lost DVDs.
Where we deliver:
Beachbody.co.uk deliver anywhere with a UK postcode including the Channel Islands and Isle of Man.
No UK Postcode? No Problem!
Simply visit the Beachbody Amazon® UK Store for delivery to Ireland and Mainland Europe. Link: http://www.amazon.co.uk/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=beachbody&sprefix=beachb%2Caps&rh=i%3Aaps%2Ck%3Abeachbody For delivery to any other country please contact us at International@Beachbody.com.
All Beachbody UK orders are shipped by courier. Tracking details are emailed to you as soon as your
order is despatched from our UK warehouse.
Beachbody aims to deliver to any UK address within 5–7 working days from the date your order is
processed. When you order, be sure to provide an email address so that we can send updates and
If you requested that your order be upgraded to Express Shipping, you can expect your order to arrive within
1-2 working days (for Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man expect a
Beware of Counterfeits:
If an offer for a Beachbody product looks too good to be true . . . it probably is!
Beachbody aggressively fights piracy. We work diligently to protect our customers and try to make sure the Beachbody products you purchase online are "official" and of the highest quality.
In the UK, our investigators have been working hard to keep you safe. Their work has lead to the closure of literally thousands of online marketplace listings, pirate sites, blogs, and shopping engines selling pirate goods.
If you believe in our mission, help out; report a pirate website or online outlet today. Email our team at: AntiPiracy@Beachbody.co.uk with the url and as much detail as you can. If you have been a victim of a pirate scam, contact your local Trading Standards office for advice.
You can also ensure that you are not the victim of a pirate scam by only purchasing Beachbody products from official Beachbody outlets: our Web sites, our Amazon store, and our call centre.